Return & Refund Policy (MaxDia)

At MaxDia, we specialize in high-quality linen drapery. We pride ourselves on our craftsmanship and are committed to providing exceptional service.

We kindly remind you to review our policy carefully. If you encounter any issues, please contact us first for a solution at adachan1801@gmail.com before initiating a dispute. Direct communication is the fastest way to resolve any concerns.

1. Before You Order

Since linen is a natural fiber with unique characteristics, we highly recommend:

  • Reviewing our Measurement Finder and Hanging Header Style guides to ensure a perfect fit.

  • Ordering fabric swatches before placing a customized order to confirm the texture and color meet your expectations.

  • Note: All Custom-Made Linen Drapes are generally not eligible for return.

2. Return Eligibility

Non-Returnable Items:

  • Samples: All fabric swatches and sample booklets.

  • Custom-Made Drapes: Any drapes made accurately according to your provided measurements and specifications.

  • Subjective Dissatisfaction:

    • Misunderstanding product images.

    • Drapes that fit accurately but were measured incorrectly by the customer.

    • Texture or "weight" preferences (we recommend buying swatches first).

    • Change of mind or ordering the wrong item/color by mistake.

  • Natural Linen Characteristics:

    • Color Variation: Reasonable differences between sample swatches and finished drapes due to natural fabric dye lots.

    • Size Tolerance: Variations within ±1 inch in length (industry standard) are not considered defects.

    • Fabric Texture: Minor slubs or off-grain weaves inherent to natural linen fibers.

  • Transit Wrinkles: Minor wrinkles from packaging (linen naturally wrinkles and can be easily steamed or hung to smooth out).

Returnable / Remake Conditions:

We accept returns or provide remakes if:

  • We produced the wrong size or used the wrong header style/liner.

  • The product is not as described.

  • The items arrive faulty or damaged (must be reported within 30 days, unused, and with original tags).

3. How to Resolve an Issue

If you believe your order has a defect:

  1. Email us at adachan1801@gmail.com within 30 days of delivery.

  2. Provide your order number and photos/videos illustrating the issue.

  3. Our Commitment: We will repair or remake the product to match your original order as quickly as possible.

4. Shipping & Refunds

  • Return Shipping: MaxDia does not provide return shipping labels. The customer is responsible for return shipping costs unless the error is ours.

  • Refund Calculation: For approved returns of Ready-Made items, a 20% restocking fee (handling/original shipping) applies. You will receive an 80% refund of the product cost.

  • Lost Packages: If a package is lost in transit, we will send a replacement. We do not offer refunds for lost packages or those marked as "Delivered" with proof of receipt.

  • Processing: Refunds are issued to the original payment method within 3-10 business days after we receive and inspect the return.

5. Shading & Color Disclaimer

  • Shading Rate: Shading is subjective. We suggest ordering a Liner Sample Booklet to ensure the opacity meets your needs.

  • Monitor Accuracy: Colors may vary based on your monitor settings and room lighting. We do not accept returns for these natural variations.

Contact Us For any questions, please reach out to: adachan1801@gmail.com

Thank you for choosing MaxDia to bring the natural beauty of linen into your home.